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Common FAQs

GENERAL QUESTION

A: We currently accept PayPal and all major credit card payments, as well as International Wire transfers for invoices larger than $500.

B: We Love Bitcoins.

A: You can choose your method of payment for each invoice.

A: Dedicated servers are usually delivered between 1 to 3 business days from payment confirmation*. Some locations may take a little longer, please contact us for more information on the subject.

We verify and provision each order manually. Usually, it takes less an hour.

A: All new customers must go through an initial, one-time verification process. Payments are only confirmed once this verification has been completed successfully.

A: You may order additional IPs in the IP Manage tab of your server’s Manage page, however, this option only exists in certain locations. If the option is not present, simply make a request through our support system and our staff will assist you promptly.

A: The cost of additional IPs varies greatly from location to location, please contact our sales team for more information.

A: This option is not available in all of our locations. Please contact our sales team for more information on this matter.

A: We are only offering unmanaged services on both our dedicated and virtual servers unless specified in the addons. Therefore, you are responsible to backup any important data on your server and are fully responsible regarding any configuration or changes made on the server.

A: Account verifications are generally within one business day of an order being completed.

A: The verification system was implemented in order to avoid fraudulent actions or illegal transactions. New customers paying with a credit card or an unverified PayPal account will be required to provide identification. Verified PayPal account will not be required to do this verification. Please note that verification will be required again if you decide to change your payment method.

A: Your account will remain active even if the account has no active services. To have your account cancelled or closed, simply make a request through our support system and our staff will assist you promptly.

A: Because the email address is linked to our verification system, it is currently impossible to modify it on your own. To change your email address, simply make a request through our support system and our staff will assist you promptly.

A: No Currently we are not offerning cPanel. Currenly we are offering Plesk panel

A: All servers are unmanaged. We do not do any custom installations, or bug-fixing, but our support team will gladly advise you and make recommendations on any issue encountered in your installations. All network and hardware related issues, as well as billing, disputes, cancellation and reboot requests will however be handled promptly by our staff.

A: Geo-localization is a technology used to assign IP’s to a server different than where the server physically is. Some of the specs you see on our dedicated server pages have this mention, indicating that the physical location of the server may differ from the one you are viewing. This allows us to offer more affordable options in areas where the prices would normally be considerably higher.

A: We tolerate adult content as long as it remains legal. However, you should be aware of your server’s location’s laws if you plan on doing anything that can be considered as ‘gray-area’ hosting.

A: An email will be sent as a warning regarding problematic contents. This email will also include the appropriate steps to resolve the issue. If a server or customer is receiving too many DMCA abuses we reserve the right to suspend and / or terminate the affected service(s) without any notice. Offshore hosting is DMCA free.

A: We never access our client’s data without their consent.

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